Shipping & Returns
Simple, Clear & Hassle-Free
At KIDDOQA, we want your shopping experience to be simple and transparent.
Below you'll find everything you need to know about order processing, shipping, tracking, and returns.
Shipping Information
Order Processing
Orders are processed within 48 business hours after payment has been successfully confirmed.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
U.S. Shipping
We currently ship to customers across the United States.
Estimated delivery time: 7–14 business days after processing.
Please keep in mind that delivery times are estimates and may vary due to holidays, weather, carrier delays, or other circumstances outside our control.
Free Shipping
🎉 Enjoy FREE U.S. shipping on orders over $50.
For orders under $50, available shipping options and costs will be shown at checkout.
Order Tracking
Once your order ships, we'll send tracking information to the email address provided at checkout.
Please allow 24–48 hours for tracking information to become active after your package has been shipped.
If you have questions about your order, contact us at:
Returns & Refunds
We want you to feel confident when shopping with KIDDOQA.
If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Requirements
To be eligible for a return:
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The item must be unused and in its original condition.
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The item should be returned in its original packaging whenever possible.
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The return request must be made within 30 days of delivery.
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Proof of purchase or your order number may be required.
For safety and hygiene reasons, some products may not be eligible for return.
How to Request a Return
Before sending an item back, please contact our customer support team:
Please include:
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Your order number
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The item you would like to return
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The reason for the return
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Photos, if the item arrived damaged, defective, or incorrect
Our team will review your request and provide the next steps.
Please do not send a return to the sender's address without contacting us first.
Return Shipping
For returns due to personal preference, change of mind, or other reasons not caused by an error on our part, the customer is responsible for return shipping costs.
If you receive an item that is damaged, defective, or incorrect, please contact us before returning it so we can help resolve the issue.
Refunds
Once your approved return is received and inspected, we will notify you about your refund.
If your return is approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us at:
Please include your order number and photos of the item and packaging so we can review the issue and help you as quickly as possible.
Need Help?
We're here to help!
For questions about your order, shipping, or returns, contact our customer support team:
We’ll do our best to make your KIDDOQA experience simple and enjoyable.
KIDDOQA
Thoughtfully Selected for Little Ones.